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Refund Policy

Effective Date: January 1, 2025

1. Refund Policy Overview

SettleX (the "Service"), operated by H-SOFT (the "Company"), is a SaaS-based subscription settlement management service. This refund policy outlines the refund criteria and procedures for paid subscriptions. Payments are processed through Paddle, and refunds are also handled through Paddle. This policy provides a 30-day Money-Back Guarantee.

2. Refund Eligibility

You may request a refund in the following cases.

✓Refund requested within 30 days of payment

A full refund is available if requested within 30 days of the payment date, regardless of whether the service was used.

✓Service outage lasting 3+ consecutive days

If the service is unavailable for 3 or more consecutive days due to a company-attributable issue, a prorated refund for the outage period will be issued.

✓Duplicate charges

If a duplicate payment is made for the same service, the duplicate amount will be fully refunded.

3. Non-Refundable Conditions

Refunds are not available in the following cases.

×More than 30 days after payment

Refunds are not available if more than 30 days have passed since the payment date.

×Termination due to Terms of Service violation

If the Company terminates the contract due to a user's violation of the Terms of Service, no refund will be issued for the remaining period.

×Free plan users

Users on the Free plan have no payment history and are therefore not eligible for refunds.

4. Refund Process

1

Submit a refund request

b_h_woo@naver.com — please send a refund request email. Include the following information:

  • Registered email address
  • Payment date and amount
  • Reason for refund
2

Refund review

The Company will review the refund request within 2 business days. The result will be communicated via email.

3

Refund processing

If the refund is approved, it will be processed within 5 business days through Paddle to the original payment method. Actual processing time may vary depending on the payment method.

5. Subscription Cancellation

CancellationYou may cancel your subscription at any time.
Service accessAfter cancellation, you can continue using the service until the end of the current billing period.
Billing stopNo further charges will be made from the next billing cycle.
Data retentionData is retained for 30 days after cancellation and then automatically deleted. Data can be restored if you resubscribe within the retention period.

6. Plan Changes

Upgrade to a higher plan

  • The higher plan takes effect immediately.
  • The prorated difference for the remaining billing period will be charged immediately.
  • The new plan rate will be billed from the next billing cycle.

Downgrade to a lower plan

  • The current plan remains active until the end of the billing period.
  • The lower plan takes effect from the next billing cycle.
  • Data exceeding the lower plan's limits will become read-only.

7. Dispute Resolution

If a dispute arises regarding a refund or payment, please first contact us at b_h_woo@naver.com. We will respond within 2 business days of receiving your complaint.

If the dispute cannot be resolved through direct communication with the Company, you may file a dispute with Paddle (paddle.com), our payment processor.

If the matter remains unresolved, you may seek mediation through the Korea Consumer Agency (kca.go.kr) or the appropriate dispute resolution body under applicable consumer protection laws.

8. Contact

For refund and subscription inquiries, please contact us below.

Emailb_h_woo@naver.com
Response timeWithin 1-2 business days

H-SOFT

CEO: Bae Hyunwoo

Business Registration: 895-37-01515

Address: 135, Gwanak-daero, Dongan-gu, Anyang-si, Gyeonggi-do, South Korea

Email: b_h_woo@naver.com

Service: SettleX (casino-sattlex.web.app)